Incident Case Management
Comprehensive Case Oversight
Manage the full lifecycle of incident and accident cases, from initial reporting and investigation to resolution and effectiveness reviews, ensuring compliance with organizational policies and customer and regulatory standards.
Collaboration with Third-Party Providers:
Coordinate seamlessly with external partners such as Axiom and other occupational health or legal service providers to support return-to-work planning, medical case management, and legal documentation.
Development of Protocols and Procedures
Design and implement standardized case management protocols and response procedures to streamline incident handling, enhance consistency, and improve outcomes across all types of incidents.
Incident Command Center Operations
Establish and operate Incident Command Centers (ICCs) for effective emergency response, including regular drills and training to ensure readiness, communication efficiency, and coordinated decision-making during critical events.